The purpose of a business is to gain customers. The importance of keeping those same customers and growing the depth of their relationship with you. CRM is a comprehensive approach for creating, maintaining and expanding customer relationships.
Customer relationship management (CRM) can be the single strongest method you have as a manager to ensure that customers become and remain loyal.
Implementing CRM is nonnegotiable in today's business environment. Whether your customers are internal or external, consumers or businesses, whether they connect with you electronically or face to face, from across the globe or across town, CRM is your ticket to success.
Parmajeh CRM software manages every aspect of your customer interactions, provides powerful insight into the performance of your business and your staff, and drives user productivity.
- How is my staff spending their time?
- Are all leads and opportunities being captured and followed up correctly?
- Are we targeting the most profitable customers?
- Are my customers satisfied with the level of service?
- How is each department performing?
- How can I empower my staff to become more productive?
- How can I ensure that budgets are being tracked and managed effectively?
These are just some of the questions senior managers face on a daily basis. Rest assured there is a solution to those many challenges – it is called Parmajeh CRM software.
- Enables you to leverage further revenue opportunities within your current customer base
- Ensures your sales, marketing and customer services resources are being used to maximum effect
- Reduces your opportunity cost
- Reduces your cost-of-sale
- Reduces the cost of your marketing leads
- Ensures you meet customer service level agreements
- Minimizes administration costs
- Protects your net margin
- Protects and grows your revenues
- Enables you to pinpoint underlying issues and take corrective action accordingly
- Reduces the potential for customer attrition
- Ensures that your investments are all aligned to revenue development
- Empowers your staff to provide exceptional service to your customers
- Boosts productivity and enables staff to accomplish more during their daily work
- Full CRM features such as sales, marketing and customer service
- Interactive dashboard - fully customizable to meet your process
- Rich personalized user interface based on role
- Fresh look and feel
- Fast implementation for rapid Return On Investment (ROI)
- Low total cost of ownership